Frequently Asked Questions
Everything you need to know about shopping with Kurasu.
What are your shipping rates and delivery times?
We offer standard and expedited shipping. Standard shipping typically takes 3-7 business days, while expedited takes 1-3 days. Rates are calculated at checkout based on your location and order weight.
What is your return policy?
We accept returns within 30 days of purchase for most items in their original, unused condition. Please note that some clearance or perishable items may be final sale.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log in to your account on our website to view your order status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery timelines vary by destination and will be displayed during the checkout process.
How do I contact customer support?
Our team is here to help. You can reach us via the 'Contact Us' form on our website, email us directly at support@kurasu.com, or use our live chat during business hours.